Refund policy
MiraTada Refund Policy
Mystery jewelry sets: non-quality returns
MiraTada mystery jewelry sets contain a surprise selection. Designs and combinations vary, and specific designs cannot be guaranteed. Except where applicable law gives you a right to cancel, return, or obtain another remedy, we do not accept returns or exchanges for non-quality reasons, including a change of mind or dissatisfaction with the randomly selected styles. This does not exclude claims for damaged, defective, incorrect, or materially misdescribed goods.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. Contact support@miratada.com within 3 calendar days of receipt with:
- Your order number and a description of the issue.
- Clear photos of the affected item and the damage or defect.
- Photos of the outer packaging and shipping label, where relevant.
Please retain the affected item and its packaging. We may request additional information to assess the issue. This reporting period helps us investigate promptly and does not shorten any mandatory legal warranty or other statutory rights, including for defects that could not reasonably be discovered on delivery.
We will review the information and arrange an appropriate remedy for a confirmed problem, consistent with applicable law. Do not send items back without contacting us for return instructions. If we require the return of an item confirmed to be damaged, defective, or incorrectly supplied, we will provide instructions and cover reasonable return shipping costs.
Address errors and lost parcels
Notify us immediately if the delivery address is wrong. We will try to correct it before dispatch. After dispatch, changes may not be possible. If a parcel is returned because the customer supplied an incorrect or incomplete address, any reshipping cost will be explained and agreed in advance. Errors made by MiraTada will be corrected without an additional shipping charge.
If your parcel is missing, contact support@miratada.com with your order number and tracking details so we can investigate with the carrier. If the carrier confirms that a parcel was lost in transit, MiraTada will send a replacement at no additional charge. If replacement is not reasonably possible, we will provide another remedy required by applicable law.
Approved refunds
Where a refund is approved or required by law, it will be made to the original payment method. We will notify you when it has been processed. Your payment provider may take additional time to post it. Mandatory refund deadlines and rights remain applicable.
EU right of withdrawal
If your order is delivered to an address in the European Union, you may withdraw from an eligible distance purchase within 14 days after the final item in your order is delivered, without giving a reason. This statutory right takes precedence over our general rule on non-quality returns. A product being a mystery selection does not by itself remove this right.
To exercise this right, submit a request through Returns & Cancellations or contact support@miratada.com before the 14-day period expires. You may also cancel an order before it has been shipped. Returned items must be unworn and unused, in their original condition, with all original packaging included.
You are responsible for the direct cost of return shipping for a non-defective item. MiraTada covers reasonable return shipping costs for confirmed damaged, defective, or incorrect items. After notifying us of your withdrawal, please send the goods back within 14 days using the return instructions we provide.
For an eligible withdrawal, we will reimburse the item price and the cost of standard outbound delivery within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the returned goods or you provide proof that they have been sent back, whichever occurs first. Any extra cost for a premium delivery method is not reimbursed. Refunds are issued to the original payment method.
Statutory consumer rights
Nothing in this policy excludes or limits rights that cannot lawfully be excluded. Any exception to a statutory withdrawal right applies only where all legal requirements for that exception are met.