Shipping policy

MiraTada Shipping Policy

Destinations and shipping charges

MiraTada ships to destinations available at checkout. Standard shipping is free on eligible orders of US$39 or more. For eligible orders below US$39, standard shipping costs US$9.90. Available shipping options and the final shipping charge are shown at checkout before payment.

Processing and delivery

Orders are normally processed and dispatched within 7 calendar days after payment. Processing time is separate from shipping transit time.

Standard shipping normally takes approximately 10 days after dispatch. This is an estimate, not a guaranteed arrival date. The estimate shown at checkout, if any, applies to your destination and order. Customs clearance, carrier disruptions, and public holidays can affect delivery. If an order is delayed, contact us so we can help investigate. Nothing in this policy limits rights that apply under consumer law.

Please allow up to 4–6 weeks for the optional packing video to be filmed and posted. This service timeline is separate from the shipping transit estimate for physical products.

Shipping address

Please check your full delivery address before placing an order. If you notice an error, contact support@miratada.com immediately with your order number and the corrected address. We will try to update it before dispatch. Changes after dispatch may not be possible; we will help you contact the carrier where appropriate.

If a parcel is returned because the address provided was incorrect or incomplete, contact us to arrange the next steps. Any additional reshipping charge will be explained and agreed before reshipment. If the error was ours, we will arrange a correction without charging you an additional shipping fee. Applicable consumer rights remain unaffected.

Delayed, missing, or damaged parcels

If your parcel is overdue or tracking stops updating, contact support@miratada.com with your order number and tracking details. If tracking says delivered but you cannot find it, check with household members, your building reception, and the carrier, then contact us for assistance. A delivery scan alone does not automatically close an investigation.

We will investigate with the carrier. If the carrier confirms that a parcel was lost in transit, MiraTada will send a replacement at no additional charge. If replacement is not reasonably possible, we will provide another remedy required by applicable law.

For damaged items, follow our Refund Policy. Retain the item, packaging, and shipping label while we review the issue.